1. IntroductionThe Royal Bank of Scotland (RBS) is one of the world's international banks. RBS is a bank that provides personal banking, investment, wealth management, lending and commercial banking services from RBS Malaysia. So, to make sure that all transactions happen, they need to check all transactions by logging into their personal account. They can also inquire or check their account via the website, email or simply by calling the bank's call center or hotline. This RBS is now open in many countries around the world. This makes the bank have good relations with other countries. Nowadays, technology is increasing rapidly. RBS is also improving its banking technology. For example. RBS has created a website. This website can control the relationship between the bank and its customers. To make their relationship a good one, the website will produce a forum or site to facilitate the customer to express his opinion, suggestion or tell the problem he has when using the RBS bank account. As an international bank, it needs to improve its products, services or technology to achieve customer stratifications. You also need customers to trust using RBS. Competitive advantage means a company's ability to create value in a way that rivals cannot. While outsourcing is a business strategy that shifts some functions, activities, processes and even decision-making responsibility of an organization from an organization to external providers. This outsourcing is done by negotiating contractual agreements with a supplier who takes responsibility for the quality, customer service, production process and people management of the function. Therefore, to enable organizations to focus on their core business and create a competitive advantage, the organization must use outsourcing. Outsourcing is used to reduce operational costs. However, outsourcing has shortcomings or disadvantages such as quality risk, quality service, language barriers, labor issues, legal compliance and security.2. Summary of the issueThe Royal Bank of Scotland or RBS is a large international banking and financial services company. RBS has servers for over 30 million customers in the UK, Europe, the Middle East, the Americas and Asia. RBS has been opened in many countries around the world. RBS is a bank that provides bank accounts, personal banking, online banking, savings, credit cards, loans and much more. Based on the article by Hannah Furness, RBS has a computer glitch that is preventing millions of customers from accessing their accounts.