Challenges to the use of ICT are widely discussed in the literature. The method of discussing them differs from one study to another. Corbitt's study examined these challenges from two different angles: internal and external (Kong, 2003; p.56). Alwabel and Zairi (2005; p.7) classified them into five categories: dominant, organizational, environmental, communicative and technological. Arranda et al. (2005) studied challenges by business sector, while Jones et al. (2003) believe that there are “perceptual and real” barriers to the use of ICT. They also add that obstacles to e‐business can be classified in two ways: by type of activity and by moment of impact (Jones et al., 2003; p.1). Barriers to e-services behave in particular ways depending on the nature of the business, and therefore the importance of contextualising barriers by sector, activity, organizational and personal profiles has been highlighted (Arranda et al., 2005; Keoy et al. , 2006;p.115;Kim et al., 2007;p.351;Al-Otaibi and Al-Zahrani (2004) reported the nature of the business and the business environment as two factors that should be considered to obtain a effective use of electronic services (Al-Otaibi and Al-Zahrani, 2004; p.31). Lack of organizational capabilities and resources is another major organizational challenge for e-government initiatives (Al-Shehry et al., 2006; Al-Alawi et al., 2005; p.612; Chappell and Feindt, 1999; More specifically, it is difficult to find qualified IT personnel (Al-Alawi et al., 2005; p. 612) adequately trained work (Al-Shehry et al., 2006).... half of paper...... impede the adoption of e-commerce in Oman. One of these factors is "limited technological knowledge", also due to the rapid development of information technology (Khalfan and Akbar, 2006; p.296). Lack of commitment to using technology is one of the most regularly cited factors for IT project failure (Kalakota and Robinson, 2001; p.454; Kim et al., 2007; p.353; Cheng et al., 2001; page 68). This has proven to be true regardless of the size of the organization or the type of business it is engaged in (Aranda et al., 2005). Consistent with this was a study conducted in Nepal that found lack of commitment to be the main barrier to e-government implementation (Kim et al., 2007; p.351). Similarly, in Saudi Arabia, it was found to be one of the dominant factors influencing the use of e-commerce among financial services (Alwabel and Zairi, 2005; p.7).