Let's take a look at the key deliverables from the DEFINITION phase. These results are nothing but; the objectives of the DEFINE phase. Let's discuss one by one: Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay The first key outcome is to understand what the project is about. To understand the project, we must also have sufficient know-how about the process. Once we understand the process, we will have insight into the causes of inefficiency and frustration so we can make improvements. Your process flowchart, process map, or Standard Operating Procedure (SOP) document should be able to help you delve deeper into the process. The second key outcome is to determine the improvement of process area boundaries. Now, simply put, determining process boundaries means understanding where the process begins and ends. The scoping study in a Six Sigma project normally consists of determining boundaries in terms of documenting a list of project-specific objectives, deliverables, activities, costs, and timelines. In the DEFINE phase, project leaders are responsible for clarifying the purpose and scope of the project. They must be well aware of the problem area and the type of improvement; that needs to be accomplished. The third objective is to identify all stakeholders (internal and external) served by the process. A stakeholder is anyone affected by the project. The impact could be positive or negative; Obviously. Each process will have internal and external stakeholders that it addresses. Depending on the type of organizational setup, the stakeholders and their expectations would definitely vary. In the DEFINE phase, the project manager must identify all key and non-key stakeholders needed to support and sustain the project and its improvement. Key and non-key internal stakeholders are normally your colleagues, supervisors, managers, directors, etc. External key and non-key stakeholders are normally your vendors, customers, suppliers, creditors, etc. The fourth objective is to define stakeholder requirements. To add to what was discussed above regarding the identification of internal and external stakeholders, the project leader or manager, during the DEFINE phase itself, must define the needs, requirements and expectations of the internal and external stakeholders. Just to give you a quick summary, setting customer expectations involves two steps. The first step is to describe the customer's expectations. The second step is to find out how feasible or achievable the expectations are for the Six Sigma project to meet. Please note: this is just an example. Get a custom paper from our expert writers now. Get a Custom Essay The fifth key result is about a plan to complete the Six Sigma project. A plan to complete the project is normally one of the components of the project agreement and can be as comprehensive as it needs to be. The project plan normally consists of a resource plan, a stakeholder management plan, a communication management plan, a scope management plan, a cost/benefit plan etc...